MSefi.com read only forum (Jan.15,2018)

I had to redownload Tuner Studio and Megalog viewer to my laptop which is running Windows 7. When I try to open either program, they crash my computer, dump physical memory and then restarts. There is a log indicating something regarding the page file.

Thanks,

James

If it is crashing for both MegaLogViewer and TunerStudio, there must be an issue with your JRE (Java Runtime Environment).

Try installing one from here:
http://www.java.com/en/download/manual.jsp

Phil,

It still crashes my computer............

James

Phil,

My blue screen says; "page fault in non paged area".
James

Have you tried some other programs?
It sounds like your computer is messed up.

Or just Java is messed up on your computer. MegaLogViewer can't cause such an error.

on WIN7 try running as administrator, it sometimes help, but bluescreens are propably because error with JAVA, try uninstall it, download Java 6 update 26 and then check.

best regards

on WIN7 try running as administrator

It should only be run as administrator if doing an auto update. Running as Administrator at other times can cause problems.

I agree it is likely a Java problem and I doubt any Java programs will run, unless it is a broader problem and even other non Java programs cause the problem. I haven't heard of the JRE doing this before.

After some further investigation, I found the graphics driver was causing the problem. I updated it and all seems normal now.

James

Glad to hear it.

Me too. See you in Atlanta in April.

James

By the way, I had to reinstall Tuner Studio and Megalog viewer. I had previously purchased them from you but no longer have my registration codes. Do I have to pay again or can I get the codes from you?
Thanks again.

I can resend them.
Just send me the email address you are registered under.

Phil,

I think it's my office; jtvol@digitalpath.net.

Thanks

Sent